“Customer service shouldn’t just be a department, it should be the entire company.”
The new owners have made an excellent shop even better!
This is THE PLACE to go for auto repair in Danbury and THE GUYS to call if you need a tow.
Great place! Guys at the front always polite and explain what's wrong with your car and what your options are. Even a simple oil change they update we on what the did. Not once have I ever had an issue with a mechanic here. Always nice and have always fixed any issues ok any of my cars. I recommend these guys to everyone. Thanks Dustin Mazzucco
"Great Service! Nice waiting room! Friendly staff! "
I failed emission and they got me on the next day for repairs and they even retested my car and it passed! The waiting room was newly remodeled, the staff is friendly, and the price was fair!
My vehicle needed extensive repair and the staff at Federal Auto Service and Towing was very thorough inspecting and determining what needed to be done. During this the staff found the vehicle had frame damage and not worth the money to fix. Being a woman, most auto repair shops try to over charge or charge for unneeded repairs, but Federal Auto was straight forward regarding the situation, helping me avoid potentially expensive, irreparable repairs. Although I had to junk the vehicle, I very much appreciated their honesty and fair treatment. Thank you Federal Auto Service and Towing.
I've always been going to these guys for about 20 years they just recently switched over ownership and I haven't noticed a change everything is still as great as it always was they even drop my car off and picked it up these guys are wonderful.